Field Collection Team Leader - Karawang (Kredivo Group)

Join Kredivo Group as a Field Collection Team Leader in Karawang and take the lead in driving operational excellence in debt recovery. This pivotal role involves overseeing a dynamic field collection team, ensuring targets are met through strategic monitoring, coaching, and performance optimization. In this role, you'll leverage your expertise in debt recovery to mentor your team, implement best practices, and ensure seamless operations. With a focus on achieving outstanding results, you'll play a crucial part in maintaining Kredivo Group's reputation for excellence in the financial services industry.

Kredivo Group, a leading player in the digital financial services sector, is committed to innovation and operational excellence. Based in Karawang, our team is dedicated to providing top-notch debt recovery solutions. As a Field Collection Team Leader, you'll have the opportunity to grow professionally, contribute to our mission, and be part of a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of field collection agents, ensuring they meet performance targets and adhere to company policies.
• Develop and implement strategies to improve collection efficiency and reduce delinquency rates.
• Monitor and analyze collection data to identify trends and opportunities for improvement.
• Provide coaching and mentoring to team members to enhance their skills and performance.
• Collaborate with cross-functional teams to ensure seamless integration of collection processes.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Participate in training and development programs to stay updated with industry best practices.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in field collection or a related role in the financial services industry.
• Proven track record of achieving collection targets and improving performance metrics.
• Strong leadership and management skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills to build strong relationships with clients and team members.
• Proficiency in using collection management software such as Salesforce or similar tools.
• Knowledge of relevant regulations and compliance requirements in the financial services industry.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Certification in debt recovery or collection management is a plus.

🛠️ Keahlian

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